Privacy Policy

Effective Date: April 2026

This Privacy Policy ("Privacy Policy") governs how DBLK Limited, doing business as DBLK IT Consulting (hereinafter referred to as "DBLK", "we", "our" or "us") collects, uses and shares Personal Information (defined below) about each individual, entity, user or visitor (collectively "you" or "your") when: (i) accessing our website at https://www.dblk.uk ("Website"), and/or (ii) engaging our IT consulting and managed services.

DBLK is committed to maintaining robust privacy protections for its users. This Privacy Policy is designed to help you understand how we collect, use and safeguard your information and to assist you in making informed decisions when using our services. By accessing the Website and using our services, you accept the terms of this Privacy Policy and consent to DBLK's collection, storage, use and disclosure of your Personal Information as described herein.

Scope of Privacy Policy

This Privacy Policy explains what data we collect when you use the Website and/or our services, why we collect it, how it is used, and your rights and choices. The Website may contain links to third-party websites. DBLK has no control over how your information is collected or used by those third parties and advises you to review their privacy policies before providing any information to them.

Personal Information DBLK Collects

"Personal Information" means any information about an individual from which that person can be identified. DBLK may collect, use and store the following Personal Information:

  • Identity data — your full name and company name, provided when you contact us or enquire about our services;
  • Contact data — your email address, telephone number, and any other contact information you provide to us;
  • Technical data — your IP address, browser type and version, time zone, browser plug-in types, operating system and platform, and other technology on devices you use to access the Website;
  • Usage data — information about how and when you use our Website, including pages visited, time spent, and referral sources;
  • Communication data — any messages, enquiries, or feedback you send to us via our contact form or chat widget.

How Your Personal Information is Collected

DBLK collects Personal Information through:

  • Direct interactions — when you fill in our contact form, use our live chat widget, send us an email, or otherwise correspond with us;
  • Automated technologies — as you interact with our Website, we automatically collect technical and usage data through cookies, server logs, and analytics tools. This data is used to improve the Website's performance, resolve technical issues, and understand how visitors use the site;
  • Third-party services — we may receive information about you from third-party analytics and fraud prevention services we use on our Website (see "Third Party Tools" below).

How We Use Your Personal Information

DBLK may use your Personal Information to:

  • Respond to your enquiries and provide you with our services;
  • Communicate with you about your projects and engagements;
  • Send you information about our services where you have consented to receive it;
  • Improve and develop our Website and services;
  • Detect and prevent fraud and misuse of our systems;
  • Comply with our legal and regulatory obligations;
  • Enforce our legal rights and obligations.

Wherever possible, DBLK aims to obtain your explicit consent to process your Personal Information. You may withdraw your consent at any time by contacting us at support@dblk.uk. Please note that withdrawal of consent may affect our ability to provide certain services to you.

How Personal Information is Secured

DBLK implements appropriate security measures including encryption, restricted access controls, and secure protocols, designed to protect your information from unauthorised access and potential security breaches. We will notify you and any applicable regulator of a breach where we are legally required to do so.

You acknowledge that no data transmission over the Internet can be guaranteed to be 100% secure. While DBLK strives to protect your Personal Information, you acknowledge that there are security and privacy limitations of the Internet which are beyond our control.

Storing Personal Information

Personal Information is stored securely. We do not collect or store payment card information. Any payment processing required for our services is handled directly by third-party payment processors subject to their own security standards.

Sharing Personal Information

DBLK may share your Personal Information with trusted third-party service providers (such as analytics, fraud prevention, and communication tools) solely for the purposes of delivering and improving our services. We take all reasonable steps to ensure such third parties handle your data safely and in accordance with applicable law.

DBLK may also disclose Personal Information where required by law, to protect our legal rights, or to prevent fraud or harm. We do not sell, rent or trade your Personal Information to third parties for marketing purposes.

Data Retention

DBLK will retain your Personal Information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, tax, accounting or reporting requirements. We may retain Personal Information for a longer period in the event of a complaint or where we reasonably anticipate litigation. When Personal Information is no longer needed, we will take reasonable steps to destroy, delete or permanently de-identify it.

Your Rights under the UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws, you have the following rights in relation to your Personal Information:

  • Right of access — to receive a copy of the Personal Information we hold about you;
  • Right to rectification — to have inaccurate or incomplete data corrected;
  • Right to erasure — to request deletion of your Personal Information where there is no good reason for us to continue processing it;
  • Right to object — to object to processing based on legitimate interests or for direct marketing purposes;
  • Right to restrict processing — to ask us to suspend processing of your Personal Information in certain circumstances;
  • Right to data portability — to receive your Personal Information in a structured, machine-readable format;
  • Right to withdraw consent — at any time where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@dblk.uk. If you have a complaint about our use of your Personal Information, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Transfers of Personal Information Outside the UK

Where DBLK transfers your Personal Information outside the UK, we will take appropriate steps to ensure that such transfers comply with the UK GDPR and that the recipient is bound by legally enforceable obligations to provide a comparable standard of protection.

Third Party Tools

The following third-party tools are used on our Website and may collect information about your visit:

  • Google Analytics & Google Tag Manager — used to analyse how visitors use the Website, including pages visited and session duration. Data is anonymised and used solely to improve the Website. See Google's Privacy Policy.
  • Fraud Blocker — used to detect and prevent fraudulent or abusive traffic. See Fraud Blocker's Privacy Policy.
  • AnyChat — a live chat widget that allows you to contact us directly from the Website. Messages you send via this widget are received by DBLK. See AnyChat's Privacy Policy.

Cookies

Cookies are small text files placed on your device by your web browser when you visit a website. They allow the website to remember your actions and preferences over time. DBLK uses cookies for the following purposes:

  • Authentication and security — to identify you and protect the Website;
  • Analytics — to analyse usage and performance of the Website;
  • Personalisation — to store preferences as you navigate the Website.

You can control cookies through your browser settings. Please note that disabling cookies may affect certain features of the Website. Our third-party tools (Google Analytics, Fraud Blocker, AnyChat) may also set their own cookies, subject to their respective privacy policies.

Our Policy Toward Children

Our services are not directed to persons under the age of 18. We do not knowingly collect Personal Information from children under 18. If you become aware that a child has provided us with Personal Information without parental consent, please contact us at support@dblk.uk and we will endeavour to delete the relevant data promptly.

Opt-Out Rights

You can stop all collection of Personal Information by DBLK by ceasing to use the Website and our services, or by contacting us at support@dblk.uk to request that we stop processing your data.

Changes to this Privacy Policy

DBLK may update this Privacy Policy from time to time. We will notify you of any material changes by updating the effective date at the top of this page. Your continued use of the Website and services after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

Contact Information

Should you have any questions or concerns regarding this Privacy Policy, please contact us:

  • Email: support@dblk.uk
  • Website: www.dblk.uk
  • Post: DBLK Limited, 1 Cedar Office Park, Cobham Road, Wimborne, BH21 7SB, United Kingdom

© Copyright 2026 DBLK Limited - All Rights Reserved
DBLK, DBLK IT Consulting, DBLK IT Services, and DBLK Group are trading names of DBLK Limited
Registered Office: 1 Cedar Office Park, Cobham Road, Wimborne, BH21 7SB
Company Registration Number: 13932850
VAT Registration Number: GB453037217
Registered in England & Wales
Email: support@dblk.uk
Privacy Policy - Terms & Conditions